Position: Director of Operations (Home Care)

Salary: $200,000-$225,000

Location: Valley Stream, NY

POSITION SUMMARY: The Director of Operations will assume overall responsibility and authority for administrative and leadership functions, supervision of the established organizational plan and responsibility for ongoing communication with the Directors, as well as the entire Agency staff.


* Prior Home Health Management

* Associates, Bachelors or Advanced degree in a health care field


* Plan, organize, direct and evaluate operations to ensure the provision of adequate and appropriate care and services

* Ensure Agency is in compliance with all applicable federal, state, and local laws and regulatory agencies

* Be responsible for fiscal planning, budgeting and management of operations in accordance with established fiscal parameters

* Implement governing body directives and ensure that appropriate service policies are developed and implemented

* Recruit, employ and retain qualified personnel to maintain appropriate staffing levels

* Establish and maintain effective channels of communication

* Ensure program personnel have current clinical information and current practices

* Direct and monitor organizational Performance Improvement activities

* Ensure staff development including orientation, in-service education, continuing education and evaluation of staff

* Assure appropriate staff supervision during all operating hours

* Assure the development and qualifications for professional services and the assignment of personnel

* Ensure the accuracy of public information materials and activities

* Inform the governing body, staff and professional advisory group of current organizational, community, and industry trends

* Take action on reports and recommendations of any authorized planning, regulatory or inspection agencies

* Ensure staff education, evaluations and availability of applicable regulations to all Agency staff, including contractual providers

* Ensure completion, maintenance and submission of required reports

* Ensure documentation of services is accurate and timely

* Ensure adequate staffing for branches and field at all times

* Assume responsibility and authority for the administrative and leadership functions of Agency

* Responsible for supervision and evaluation of satisfaction surveys on all patients served

* Identify resources needed to implement his/her responsibilities and will notify the Board of Directors of these needs

* Oversee daily operations

* Provide support to office staff

* Implement and maintain branch procedures in compliance with company policies as well as state and federal requirements

* Monitor staff performance, including setting expectations, coaching, and recognizing achievement

* Assist branch supervisors with various duties and/or situations

* Liaison between Administrator and office staff

* Conduct disciplinary action/employee counseling as needed

* Continually develop or refine procedures to establish best practices

* Set up and interview candidates for potential employment

* Assist various departments with operations; assist Corporate when needed

* Handle employee relations

* Hear and resolve problems and issues

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